4 days ago by Erick Simpson

Last time we determined how to calculate the full burden for our billable employees. So how do MSPs take this formula and determine the profitability of their service desk? Let's work through this together. First you'll need to understand how to calculate full burden of your billable staff. Once you ...

MSP University Managed ... - mspu.typepad.com/weblog · Rank: 130,858 · 30 references

4 days ago by Erick Simpson

In working with literally thousands of IT business owners all over the world, the one universal question that is asked and must be answered in order to determine true profitability (no matter what your service delivery model is) is "how do I determine my full burden for billable staff"? To calculate ...

MSP University Managed ... - mspu.typepad.com/weblog · Rank: 130,858 · 30 references

4 days ago by syb1810

Epping Forest Woodland Burial Park has won the coveted Customer Service Team of the Year award in the prestigous National Customer Service awards. They beat off competition from a host of household names including O2 and Butlins to claim the prize. Now that`s what I would call a bit of a result. By ...

SLR Marketing Muses - blog.slrmarketing.com

5 days ago by Valeria Maltoni

The best way to tell customers about your service is by showing them. Service is content marketing, the most powerful kind of content that people will gladly share with each other when it's about them and their stuff. Think for example about the fascination we have with knowing where our books or ot ...

Conversation Agent - conversationagent.com · Rank: 1,966 · 1230 references

7 days ago by Kevin Fitchard

For those of you have been following the VoLGA issue, here’s a video that might amuse–or offend–you. The debate over how exactly to extend bread-and-butter voice and SMS services over the all-IP data network is becoming contentious. On one side are the advocates of IP multimedia subsystem (IMS)-base ...

Unfiltered - blog.telephonyonline.com/unfiltered · Rank: 7,246 · 105 references

8 days ago by Africannabis

Plans to install electricity in several informal settlements in Du Noon are being delayed by the refusal of residents to move to a temporary relocation area (TRA). But those living along Potsdam Road, often the scene of violent protests over the lack of services, said they had not been given enough ...

InternAfrica - internafrica.org

10 days ago by Africannabis

Cape Town mayor Dan Plato has taken a swipe at residents of new housing developments in Mitchells Plain, saying his own inspection found that their complaints that their houses were "falling apart", were false. Urging the residents of Eastridge and Tafelsig to help themselves rather than depending e ...

InternAfrica - internafrica.org

18 days ago by Africannabis

Four people have been arrested on charges of public violence after a meeting with Cape Town Mayor Dan Plato turned violent, moments after he left the Overcome Heights informal settlement in Steenberg yesterday. Police and metro police officers fired rubber bullets to disperse the angry mob who barri ...

InternAfrica - internafrica.org · 1 reference

19 days ago by The Subversive One

Public Works Minister Geoff Doidge has called in the Special Investigating Unit (SIU) to probe the theft of furniture from government offices and ministers' houses, as well as officials colluding with contractors to overcharge the department.The department was billed millions for carpets and inflate ...

InternAfrica - internafrica.org · 1 reference

20 days ago by Africannabis

AN Eastern Cape company has won a top African award for its super-fast house-building system and has just signed a deal with India. But its chief executive says despite exports to several developing countries, the provincial government has yet to recognise the value of this innovative system. Indian ...

InternAfrica - internafrica.org · 1 reference